An Omnichannel Perspective

Silver Kite offers a unique set of skills that enable us to see omnichannel projects through a different lens than most. With deep roots in retail/eCommerce technology integration, we have experience with countless software packages including ERP, eCommerce, point-of-sale, CRM, WMS, marketplaces, and many more.

With that experience comes a certain clarity on how systems interact and how processes should to be designed to reach a desired outcome. Silver Kite marries process and technology to help companies sell online and in stores with support for the experiences their customers expect (e.g. buy online return in store).

Whether you’re a start-up or a mature company, Silver Kite can meet you where you are in your growth journey to develop a strategy or help you execute on an existing one to propel you to YOUR next level. By leaning on our experience, you’ll skip the trial and error and get it right the first time.

 
 

expand into new markets

Silver Kite helps you expand into new market segments, regions, B2B/B2C, brick and mortar stores, or online channels. Our services consider how those channels interact with each other to best service customers and reach growth goals.

  • Omnichannel strategy

  • Channel expansion

  • Go-to-market strategy

Add new capabilities or perfect existing ones

New capabilities (such as reserve online pick up in store or online inventory visibility) will help you top your competition. Silver Kite helps you define what capabilities you need to reach your goals, determine how well you are meeting customer expectations today, and then design and execute a process and technology plan to get you there.

  • Customer experience assessment

  • Capability assessment

  • Capability creation

make the right technology choices

Evaluating software for a specific function is a skill carried by many. But understanding the impact that software will make on the rest of your environment is much more complicated. Silver Kite evaluates software based on both its functional quality and well as its interoperability so it does more than fill a singular gap. We ensure it fits into a larger technology plan that supports all of your cross-channel processes.

  • Requirements definition

  • Technical assessment

  • Gap analysis

  • Technology selection

  • Integration strategy